Last updated: May 1, 2026
Online‑only business – no physical storefront
We sell our products exclusively online through this website. We do not operate a physical retail store open to the public. All customer interactions are conducted via email, phone, or our website contact form.
Business and return address
11603 Sendera Lane
Richmond, TX 77407
United States
This address is used for business registration and for receiving returned items. It is not a customer‑accessible storefront.
Business name
theordinarysbs
(a Texas‑based online retailer)
Customer service email
info@theordinary.sbs
We reply within 24 hours on business days.
Customer service phone
+1 713-249-0836
Available Monday – Friday, 9:00 AM – 6:00 PM (Central Time)
Online contact form
You may also use the contact form on this website. Please include your order number if you have one. Forms submitted outside business hours will be answered the next business day.
No other contact methods
We do not provide support via social media direct messages, third‑party chat platforms, or walk‑in visits. All official communication must go through the channels listed above.
We strive to respond to all inquiries within 1 business day.