Last updated: May 1, 2026
Operating name
theordinarysbs
(a trade name of a business operating from Texas, United States)
Brand name
theordinary.sbs
Business address
11603 Sendera Lane, Richmond, TX 77407, United States
Business model
We are an online‑only retailer. We sell products exclusively through this website. We do not have a physical storefront open to the public. Our business is operated from Texas, and we ship only within the contiguous United States.
What we sell
We offer skincare and wellness products sourced directly from manufacturers or authorized distributors.
Our team
Our team consists of:
- Customer support staff (available by phone and email during business hours)
- Warehouse fulfillment staff (based in Richmond, Texas)
- Quality control personnel who inspect outgoing orders
No affiliation
We are an independent retailer and are not affiliated, connected, or associated with any other brand, manufacturer, or company unless explicitly stated on product pages. Any similarity in name is coincidental and does not imply a partnership.
Customer service contact
For any questions about our company, please email info@theordinary.sbs or call +1 713-249-0836 (Monday–Friday, 9 AM – 6 PM Central Time).
Why choose us
- Free shipping on all orders
- Free 30‑day returns with no restocking fees
- Real customer service representatives (not automated chatbots)
- Secure checkout