Last updated: May 1, 2026
1. Information we collect
We collect personal information that you voluntarily provide when you:
- Place an order
- Create an account (if available)
- Contact us via email, phone, or contact form
This includes: name, billing and shipping addresses, email address, phone number, payment details (processed by our third‑party payment processors, not stored by us), and order history.
We also automatically collect technical data such as IP address, browser type, device information, and cookies when you visit our website.
2. How we use your information
We use your information only to:
- Process and deliver your orders
- Communicate with you about your order or customer service inquiries
- Prevent fraud and comply with legal obligations (e.g., tax reporting)
- Improve our website (anonymized analytics only)
We do not sell, rent, or trade your personal information to any third party for marketing purposes.
3. Cookies
Our website uses cookies to remember your cart and preferences. You may disable cookies in your browser settings, but some site features may not work properly.
4. Data sharing
We share your information only with:
- Shipping carriers (to deliver your order)
- Payment processors (Stripe, PayPal – to complete transactions)
- Law enforcement or regulators if required by law
5. Data security
We use SSL encryption on all pages that collect personal information. Our payment processing partners are PCI‑compliant. However, no online data transmission is 100% secure.
6. Your rights
Depending on your state of residence (e.g., California residents under the CCPA), you may request:
- Access to the personal data we hold about you
- Correction or deletion of your data
- Opt‑out of certain data sharing (we do not sell data, so opt‑out is not applicable)
To exercise your rights, email info@theordinary.sbs.
7. Children
Our website is not intended for children under 13. We do not knowingly collect information from anyone under 13.
8. Changes to this policy
We may update this Privacy Policy. The “Last updated” date at the top of this page will change accordingly. Continued use of our website after changes means you accept the updated policy.